FAQ

Q: Do you ship to my country?
A: I currently only ship to the USA and Canada. Sorry yall! 

Q: When will you ship my item?
A: I try to get to the post office at least once a week. It generally takes me about 5-7 business days to get through every package from that week. I do also have a weekly facebook show that I have many packages going out from.  

Q: I ordered a custom. How long does it take?
A: I try to get my customs out as soon as possible, but with how busy I am it can take a little while. I like to give myself a turnaround of 3 weeks for customs depending on how complicated they are. Much sooner for something like a custom bracelet vs. a custom cut cabochon and wrapped piece.

Q: I don't want my item anymore/have changed my mind, can I return it?
A: I don't ofter returns/refunds if you change your mind on something, sorry. 

 

Q: My package was lost in the mail. What can be done?
A: After the package is dropped off at the post office, you will have to contact them unfortunately. I will always do my best to get your item to you, and in 4 years I have fortunately never actually had a package go missing. 

Q: My package says delivered but it isn't here!
A: Once your package is marked as delivered, I'm afraid I can't do anything after that. If you are concerned about packages going missing I recommend requesting insurance on your shipping.

Q: Do you do payment plans?
A: Currently, no.